FAQS
About Product
We offer a full range of nail products, including gel polish, press-on nails, top coats, builder gels, nail decorations, and more. If you’re looking for something specific, feel free to contact us at hello@nailvanguard.com.
Yes, most of our nail decorations are reusable with proper care and removal.
Absolutely. All of our products are cruelty-free, made with non-toxic materials, and packaged using recyclable or eco-conscious options.
Yes, our gel polish requires curing under a UV or LED lamp for optimal durability and shine.
Our top coats are designed to last 14+ days with proper application and care. For specific details, please refer to each product page.
Yes, most of our nail stickers are made from resin or film-based materials that are waterproof. For paper-based stickers, we recommend applying a clear top coat for protection.
Yes, all product images are taken from real samples under studio lighting. While screens may vary, the actual colors closely match what you see online.
Our rhinestones and glitters are designed specifically for nail art and are made from non-toxic materials.
Ordering & Shipping
All orders are shipped from our fulfillment center in mainland China.
Yes, we ship worldwide. No matter where you are, we’ll deliver to your doorstep.
Delivery time varies by destination, but most orders arrive within 14 business days. You’ll receive a tracking number as soon as your package is dispatched.
We offer free shipping on all orders over $59. For orders below that amount, shipping fees vary by region and are calculated at checkout.
Yes! You can track your order anytime by logging into your account at nailvanguard.com, then go to My Account → Orders.
Tracking information usually updates within 24–48 business hours after dispatch. Please allow a little time and check again later.
Please contact our support team immediately at support@nailvanguard.com. We’ll do our best to update your order before it ships.
Yes, as long as your order hasn’t shipped, you can modify or cancel it. Just reach out to us as soon as possible.
Payment FAQs
We currently accept PayPal for all orders. Additional payment options (such as credit cards) will be added soon.
Yes, absolutely. All transactions are processed through secure, encrypted gateways to ensure your personal and financial information is fully protected.
At this time, we do not support splitting payments across multiple methods. Please use one payment method per order.
We don’t offer gift cards yet, but you can subscribe to our newsletter to receive exclusive promo codes and special offers.
Returns & Refunds
You may request a return within 7 days of receiving your order, as long as the items are unused and in original condition. Returns before shipment are accepted unconditionally.
If your item is damaged or defective upon arrival, please contact us with photos of the issue. We will arrange a replacement or refund depending on the situation.
Once your return is approved, we will process the refund within 24–48 business hours. Refunds typically appear in your account within 5–7 business days, depending on your payment provider.
Yes, customers are responsible for return shipping costs unless the item arrived damaged or there was a shipping error.
Usage & Removal
Use a small amount of nail glue or builder gel to place the charm securely. For best results, seal with a top coat or encapsulate in gel.
Gently file the top coat, then soak your nails in acetone or use acetone wraps for 10–15 minutes. Push off the softened gel with a cuticle pusher. Avoid forceful scraping.
Most loose glitters require a sticky base coat, gel, or nail glue for adhesion. Some types can also be mixed directly into gel polish.
Basic tools include a nail file, buffer, cuticle pusher, brush set, UV/LED lamp, and nail glue or builder gel depending on the design. Tweezers are also useful for charms.
Yes. Our builder gels are self-leveling and easy to work with. We recommend starting with a small amount and practicing basic overlays first.
Start with a dry, clean nail surface. Gently push back cuticles, lightly buff the nail plate, and apply a dehydrator and primer before gel application.
Safety & Ingredients
Yes, all of our products are cruelty-free and never tested on animals. Most of our formulas are vegan, formulated without animal-derived ingredients.
We offer both HEMA-free and low-HEMA formulas. Please refer to individual product pages for detailed ingredient lists.
No, our glues and gels are formulated to meet international safety standards. They are free from formaldehyde, toluene, DBP, and other restricted substances.
While our decorations are made with non-toxic materials, they are not intended for children under 12 due to small parts. Adult supervision is recommended.
Brand & Support
You can reach us via email listed at the bottom of our website. Please contact the appropriate address based on your inquiry (product support, order help, or partnership opportunities).
Yes! We’re actively seeking collaborations with nail influencers and salons worldwide. If you’re interested in partnering with us, feel free to get in touch.
Yes, we provide wholesale pricing and bulk order discounts. Please contact us with your business details and expected order volume for a custom quote.
We’re always looking for passionate brand ambassadors. Please send your portfolio or social media links to us via email. We’ll get back to you shortly if there’s a fit.
Other FAQs
We recommend starting with resin nail charms, flat-back rhinestones, and self-adhesive stickers. These are easy to apply, require minimal tools, and allow beginners to achieve eye-catching looks without advanced skills.
Yes, you can mix cosmetic-grade loose glitter directly into clear builder gel or top coat. For best results, stir thoroughly and apply in thin layers, curing properly in between.
Seasonal trends include iridescent glitters, chrome powder accents, and 3D kawaii charms. Y2K and dopamine-inspired nail art are also gaining popularity, featuring vibrant colors and playful designs.
Proper nail prep is key. Gently buff the nail surface, dehydrate, apply a primer, and fully cure each layer. Avoid water exposure for the first few hours after application. Using a high-quality no-wipe top coat also enhances durability.